A new bug in 10.6.3
Thursday, April 08, 2010
Well, the good news is that the majority of you who had problems using Mac OS X 10.6.2 are now back up and running at full speed with Apple's latest software update.
The bad news is that some customers are experiencing a new bug with Mac OS X 10.6.3 that prevents them from seeing the interactive 3D presentations at all. Here is what we know so far:
We've heard from about 10 customers who are experiencing the new bug, although I am sure that there are more of you who we have not heard from yet.
So far, everyone experiencing the bug has one of the MacBook models sold between May 16, 2006 and Nov 1, 2007. Specifically these are the ones that used the Intel GMA 950 graphics processor. My speculation is that the bug is a compatibility issue between that graphics chip and something in 10.6.3.
It appears that exporting a 3D timeline as a movie or Keynote presentation still works for these customers, so the issue seems limited to the full-screen display of the timeline.
I informed my contacts at Apple about the new bug. It is challenging for me to diagnose since I don't have that particular model of computer on hand. I may try to buy one on E-Bay so that I can experiment with possible work arounds.
In the mean time, if you experience problems launching the full-screen 3D mode, please send Elise a note describing the behavior you are seeing. If you have access to a different model of Mac, you are welcome to transfer your software license. Also, you can use a Keynote export if you need a way to present your timeline in 3D.
I'll let you know if I can learn anything else about this. If anyone reading this has more details, please let us know as well. Thanks!
I would also like to add that I cannot export into keynote. I reinstalled osx and did the 10.6.2 combo update and all is well...ill hold off on 10.6.3 for now.
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The same situaiton here...
I could not export timeilne to Keynote or QuickTime.Should I go back to 10.6.2?
yeah thats what i had to do. go back to 10.6.2
Thanks for letting me know about the exports issues. I found an older MacBook on Craigslist that I am going to pick up this morning. Hopefully it will help me track down the bug.
10.6.1 was the most recent version of Mac OS X that doesn't have any graphics bugs that effect Bee Docs Timeline 3D. If you are going to downgrade your system, I would suggest 10.6.1.
Thanks for the advice Adam. Good luck troubleshooting! If you need any more data or anything please post and we will get back to you!
Adam, I wonder if you have made any headway in troubleshooting this problem yet? I really don't want to revert back to 10.6.1 for fear of complications with other software programs. As with others, I have the particular MacBook model that seems to be affected, resulting in no 3D view, no ability to export to Keynote or to Quicktime. I did send in my console log as requested by Lise but have not heard back.
I'm running 10.6.3 on a MacBook with the GMA 950 chipset and I can't see the 3D timeline or export to Keynote - neither as still images nor as movies
Same situation with a Mac Mini Mid 2007 with GMA 950. I love this software. I purchased MacUpdate Spring Blundle only for it. I hope you find a solution. Thanks a lot from Spain.
Problem displaying 3D within Timeline, although exporting to Keynote works.
I'm on 10.6.4, latest 13" MacBook Pro (June 2010) with the Nvidia graphic card.
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