Thursday, April 08, 2010
Well, the good news is that the majority of you who had problems using Mac OS X 10.6.2 are now back up and running at full speed with Apple's latest software update.
The bad news is that some customers are experiencing a new bug with Mac OS X 10.6.3 that prevents them from seeing the interactive 3D presentations at all. Here is what we know so far:
We've heard from about 10 customers who are experiencing the new bug, although I am sure that there are more of you who we have not heard from yet.
So far, everyone experiencing the bug has one of the MacBook models sold between May 16, 2006 and Nov 1, 2007. Specifically these are the ones that used the Intel GMA 950 graphics processor. My speculation is that the bug is a compatibility issue between that graphics chip and something in 10.6.3.
It appears that exporting a 3D timeline as a movie or Keynote presentation still works for these customers, so the issue seems limited to the full-screen display of the timeline.
I informed my contacts at Apple about the new bug. It is challenging for me to diagnose since I don't have that particular model of computer on hand. I may try to buy one on E-Bay so that I can experiment with possible work arounds.
In the mean time, if you experience problems launching the full-screen 3D mode, please send Elise a note describing the behavior you are seeing. If you have access to a different model of Mac, you are welcome to transfer your software license. Also, you can use a Keynote export if you need a way to present your timeline in 3D.
I'll let you know if I can learn anything else about this. If anyone reading this has more details, please let us know as well. Thanks!