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  • Adam Behringer

    Seattle, Washington USA

    Adam is the founder of BEEDOCS, an artisan software company that makes great timeline software for Mac OS X.

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Apple fixed 3D graphics issues in 10.6.3!

Monday, March 29, 2010

Today, Apple released Mac OS X 10.6.3 which solved the performance bugs that affected Bee Docs Timeline 3D in 10.6.2.

If you are using Snow Leopard, upgrade your system as soon as possible. This release also fixes a number of other significant issues. See the information provided by Apple for a complete list.

I have a many people to thank:

Thanks to the developer relations people at Apple for advocating this issue on our behalf so that it received the appropriate priority within Apple. Of course, thanks to the engineers who fixed the bug too!

Thanks to Gary C. Martin who has been working very hard the past few months to try to find a work around. Ultimately, we were able to develop an alternative technology that was very fast (even on 10.6.2) but there were some image quality issues that were very hard to solve so in the past week, I made the decision to wait for Apple's fix. It was tedious and technical work and was not as rewarding as working on new features would have been, but I'm very thankful for Gary's efforts.

Thanks to Elise for answering people's questions, exporting timelines for customers, and keeping everything cool.

Last but not least, we have the best customers in the world. A few of you needed to blow off steam on the blog, which I understand. However, many people sent us encouraging e-mails and stories of the work they were doing despite the limitations. Our sales levels have held steady and out of hundreds of active customers only about 2 or 3 people asked for refunds because of the 10.6.2 bug.

This situation has been stressful for all of us. I'm glad there is a solution available now. I am really glad to have a new "top priority" which is developing in the 3.x version. Stay tuned...

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9 Comments:

Blogger ChrisMarch 29, 2010 5:42 PM

just think you don't have to start your morning off with:

click apple
click software update
cross fingers
say "damn it"

Blogger JordanMarch 30, 2010 3:26 PM

Hi, I recently purchased the MacUpdate bundle almost entirely because of this recent news that the graphics bug has been fixed... Looks like an amazing app I'll be producing timelines with.

However, since updating to 10.6.3 and registering my license, I attempted to use the full-screen function, and it will not work. I press Command-F, the screen goes black, my cursor appears again, then the screen returns to the Timeline 3D edit window.

Your help would be much appreciated.

Blogger WiggzillaMarch 31, 2010 2:21 PM

This is great news. And the product now works as great as it previously did!

Thank you.

Blogger DougApril 05, 2010 12:00 PM

I am in the same boat as Jordan. I tried to call BeeDocs but got no help from customer service.

Jordan did you find an resolution to your issue?

It definitely has something to do with the 10.6.3 update.

Blogger Adam BehringerApril 05, 2010 12:04 PM

Doug and Jordan,

We have heard from 4 people so far that are experiencing the issue you describe. Most people are working well with 10.6.3 but obviously there is something going on for a few of you.

Please send Elise an e-mail at elise@beedocs.com to let her know if you have this issue. The more information we have, the faster we will be able to track down the cause. Thanks!

Adam

Blogger JeffApril 06, 2010 9:14 AM

I am having the same trouble as Jordan.

Blogger DougApril 07, 2010 8:13 AM

@Adam,

Thanks!

Yes I have been in contact with Elise. I sent her my system profile so hopefully yall can narrow it down.

I am excited to hopefully get it working soon! I have a presentation in the next few weeks for a class that this would be perfect for

Thanks Adam

Blogger Christopher WongApril 07, 2010 7:16 PM

Same here, I cannot use the Full-Screen 3D mode. Please help.

Blogger LaurentApril 19, 2010 12:48 PM

Same here, Macbook black 2007 (GMA 950) and 10.6.3. Very frustraging. Even export is not working.

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