Monday, March 29, 2010
Today, Apple released Mac OS X 10.6.3 which solved the performance bugs that affected Bee Docs Timeline 3D in 10.6.2.
I have a many people to thank:
Thanks to the developer relations people at Apple for advocating this issue on our behalf so that it received the appropriate priority within Apple. Of course, thanks to the engineers who fixed the bug too!
Thanks to Gary C. Martin who has been working very hard the past few months to try to find a work around. Ultimately, we were able to develop an alternative technology that was very fast (even on 10.6.2) but there were some image quality issues that were very hard to solve so in the past week, I made the decision to wait for Apple's fix. It was tedious and technical work and was not as rewarding as working on new features would have been, but I'm very thankful for Gary's efforts.
Thanks to Elise for answering people's questions, exporting timelines for customers, and keeping everything cool.
Last but not least, we have the best customers in the world. A few of you needed to blow off steam on the blog, which I understand. However, many people sent us encouraging e-mails and stories of the work they were doing despite the limitations. Our sales levels have held steady and out of hundreds of active customers only about 2 or 3 people asked for refunds because of the 10.6.2 bug.
This situation has been stressful for all of us. I'm glad there is a solution available now. I am really glad to have a new "top priority" which is developing in the 3.x version. Stay tuned...