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  • Adam Behringer

    Seattle, Washington USA

    Adam is the founder of BEEDOCS, an artisan software company that makes great timeline software for Mac OS X.

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Warning: Quicktime 7.5

Wednesday, June 11, 2008

It appears that Quicktime 7.5 update released by Apple this week may be causing 3D Export functionality to stop working, at least for some customers (including myself).

I am working on an update to Bee Docs' Timeline that will fix the issue. My goal for the release is Friday.

Until then, please avoid the upgrade to Quicktime 7.5 if you are using Bee Docs' Timeline 3D Edition. Thank you for your patience and I'm sorry for the inconvenience.

Update (June 13, 2008)

This QuickTime incompatibility has now been fixed with release number 2.1.2. Please use "Check for Updates" to download the update. Note that the update is only for the 3D Edition.

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15 Comments:

Anonymous AnonymousJune 12, 2008 6:19 AM

Hi

It worked with QuickTime 7.5 when I tried it this morning. Then I restarted the Mac and the 3D feature does not launch as you mention. But now I can't go back in QuickTime and we hoped to use your software this afternoon, now we are stuck ! ;-) We will wait for the next opportunity. Thank you

Blogger SergioJune 13, 2008 3:20 PM

Thank you for the Quick update!

Anonymous John from VancouverJune 13, 2008 4:14 PM

Ok...that was impressive. You said you would get it done by Friday and you did! I just bought it yesterday and needed a rough version for a project I'm doing and couldn't export it via Quicktime and today I can get it done. Thanks!

Blogger DougJune 13, 2008 4:21 PM

Adam...I am not worthy!! Like John, I too needed to export to Quicktime for a big presentation Saturday,14 June and I thought, "is he going to come through?"

Well, you obviously did, and I am both grateful, and a customer for life!

Keep up the great work. Now go have a beer. You deserve it!!

Cheers,

Doug

Anonymous AnonymousJune 13, 2008 10:39 PM

I use the trial version of Timeline 3D and the 3D-Mode (fullscreen) does not work (also after update). Any ideas?

Anonymous MartinJune 13, 2008 10:50 PM

Sorry, but for me it doesn't work, too. I want to use 3D (fullscreen) nothing happens, i I click on the 3D-Button or use the shortcut ctrl+f.

MacBook Pro 2.6 GHz (Intel Penryn), 4 GB RAM
MacOS X 10.5.3
Quicktime 7.5
Timeline 3D 2.1.2

Blogger Adam BehringerJune 14, 2008 9:01 AM

Anonymous and Martin --

The lack of full screen 3D is a different issue. In every case so far, it has been a bug with the "Logitech Control Center 2.4" which hijacks the communications ports of other applications (which is evil). See this technical discussion.


In fact, LCC seems like an application that causes lots of heartache

If you have the Logitech Control Center, it looks like the best thing to do in the short term is to remove Logitech Control Center as it is probably breaking other applications on your system too. I am also investigating work a fix for a future update. If you do not have the Logitech Control Center 2.4 installed on your machine send me an e-mail and we can investigate other potential causes.

Recently a customer with this problem noted that a product called Steermouse is able to reproduce much of the functionality of LCC without all of the problems associated with LCC. Yesterday, another customer said that Logitech just released LCC 2.6 which also seems to resolve the problem.

Anonymous martinJune 15, 2008 1:30 AM

Hi Adam,

you're right. Without the LCC the 3D-mode works without any problems. I updated these driver to the latest version 2.6 and everything runs well.

This is the first time I have problems with applications in connection with LCC. But the LCC 2.6 is the best way (for me), because I don't like SteerMouse. :-)

Your fast answer persuade me to purchase a license for your application.

Thanks a lot.

Anonymous MarkJune 18, 2008 7:17 AM

Adam,

The 3D export is working, but I am not able to lengthen the event duration. Is this a bug?

Anonymous Peter WeltonJune 21, 2008 2:08 AM

Is there any way that Timeline could allow us to export a quicktime movie with manual advance - as you can from Keynote? That would be the ultimate way to replicate the fantastic style of the software's presentation and keep control of the timing....

Blogger Adam BehringerJune 23, 2008 1:54 PM

Mark - Yes that is a bug that I thought we fixed in 2.1.2 but it still an issue for some customers. I haven't resolved it yet, but hope to in the next release.

Peter - Please see this discussion on a previous blog entry. Using Keynote to set up manual advance for timeline movies is a relatively straight forward process.

Anonymous Software DevelopmentAugust 05, 2008 10:49 AM

hey

Really nice tips!

will try to keep it in my mind

thanks!

Anonymous Terry PollardFebruary 26, 2009 12:57 PM

Hi Adam,

I'm having the problem previously described here where the 3D function suddenly stops working.

I did in fact have the Logitech Control Center application and have since deleted it.

I then quit Timeline and opened again, but I'm experiencing the same effect.

When I click the 3D icon, the foremost window grays out, much like it would if I were toggling to another application. I have to click on something inside the window frame to be able to use Timeline again.

I have deleted Timeline and installed again as well, albeit before I deleted the Logitech app.

Terry Pollard

Blogger Adam BehringerFebruary 26, 2009 1:49 PM

Terry,

It may be that the Logitech application isn't all the way deleted... It is a tricky process to get rid of it. You may want to upgrade to the latest version of it instead.

Also, it may be a 3rd party input manager that isn't working right.

Please e-mail me for more specific support (Adam at BeeDocs.com). Thanks!

Anonymous Terry PollardFebruary 26, 2009 3:35 PM

Thanks. I'm downloading the Logitech CC again and hope that will fix it. If not, I'll email you.

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