About Me

  • Adam Behringer

    Seattle, Washington USA

    Adam is the founder of BEEDOCS, an artisan software company that makes great timeline software for Mac OS X.

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Ask Bee Docs - Customer Service

Monday, June 29, 2009

In this first episode of our “Ask Bee Docs” video series, Elise and I answer the following question: Can you describe a great customer service experience?

How about you? Do you a great customer service experience to share? If so, please tell us about it in the comments. Also, if you have a question you'd like us to respond to in a future video, please send it to ask@beedocs.com.

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Blogger ElliotJune 29, 2009 10:58 AM

Actually the most memorable one for me was when you sent me a postcard! I was pleasantly surprised. I've never received such a thing before from a software company. You changed the way I viewed indie Mac developers which develop great software, and I always do what I can to support them. Thank you Adam!

Anonymous Kevin JamesJuly 15, 2009 1:15 AM

Elliot's right. My reaction at receiving the card, (I live in Edinburgh, Scotland), was 'this is a superb piece of a) customer relationship, and b) excellent marketing. I've mentioned this to a number of colleagues and they're equally impressed. Plus, the software is just so well designed. Everything about the people involved in this group comes over well. I know I won't be alone when I say, 'I wish you all well and great success - however you define it.'

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